Managing & Communicating

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Write it right: Be careful with these tricky words

August 11, 2014
Here’s a list of classic traps that make well-intentioned communication go bad.
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Want results? Match the speaker’s style

August 11, 2014
By matching speakers’ preferred communication styles, you can build both rapport and alliances with a range of people. Here are four communication styles and how you can relate to them.
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Share your personal mission

August 11, 2014
Your organization has a mission, your team has a mission, but do you have a mission?
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Make electronic thank-yous memorable

August 11, 2014
Sending an electronic thank-you note is never quite as classy as a paper note or card, but there’s one way to make your gratitude stand out.
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4 ways to delegate

July 11, 2014
At its simplest, delegation involves handing over assignments to employees. But there are four ways to delegate. Your success as a manager depends on whether you choose the right model for the situation.
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2 rules to help you overcome the dread of public speaking

July 11, 2014

Getting stomach butterflies before giving a presentation or leading a training seminar is normal. But when the butterflies turn into sheer dread, it’s time to correct that. Here are two rules to keep in mind to help you become a fearless public speaker.

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Withhold your opinion

July 11, 2014
Train yourself to probe and listen to the group before you announce your thoughts, biases or concerns.
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When should you be bossy?

July 11, 2014

Sometimes you figure that barking orders is the only way something will get done. Not so fast. Use this guide to decide to what extent you need to boss someone around.

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How to handle a sobbing employee

July 11, 2014

It’s bound to happen sooner or later. You lay some heavy criticism or punishment on an employee and he or she starts crying in your office. Here’s how to handle the situation.

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Promoting worker to boss? What to look for

June 11, 2014
Here are traits to look for when assessing whether a worker could step into a leadership role.
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