Managing & Communicating

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Earn respect and loyalty: 4 tips

April 11, 2014
Here are four tips for winning respect and loyalty from those whom you supervise.
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To lead, channel your inner teacher

April 11, 2014
To train employees to acquire new skills, borrow the tools of top teachers. Research shows that certain pedagogical strategies help students retain information and apply what they learn more successfully.
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Questions, please

April 11, 2014
To put a different spin on a brainstorming meeting, ask each participant to bring one question that challenges the status quo (Why do we…?) or is just full of wonder (What if we could…?)
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Weave a little humor into your speeches

April 11, 2014
If you’re planning to give a speech, don’t assume you must open with a joke. But try these tips to inject a laugh or two into your presentation.
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Conduct a great conference call: 3 tips

April 11, 2014
When you lead town hall meetings and other presentations over the phone, you must find ways to raise employees’ alertness level. But how can you connect with dozens of listeners if you cannot see them?
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Want to find out how competent your staff really is?

April 11, 2014
“Train your employees, then go on vacation,” Vanessa Van Edwards, founder of consulting firm Science of People, tells Inc. magazine.
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‘Management by walking around’: 3 tips

April 11, 2014

As Yogi Berra noted, “You can observe a lot by watching.” The time-honored management-by-walking-around (MBWA) concept is based on this theory. MBWA is an effective way to discover employment problems no one would normally tell you about.

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You call that brainstorming?

March 17, 2014

Innovation doesn’t have to come only from isolated geniuses who tinker on sprawling campuses where the name of the company is mown into the lawn. But to get bold ideas, it’s time to get audacious.

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Use language that demonstrates leadership

March 17, 2014
Rather than spout opinions or give unsolicited advice (as in, “If I were you, I’d …”), speak with understated power.
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Prove that you listen

March 17, 2014
Instead of muttering, “That’s interesting” or “You don’t say,” follow up more effectively.
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