Managing & Communicating

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What’s your period/question mark ratio?

January 13, 2017

As an executive coach, I was working with Phil, director of finance for his company. He shared frustrations he was having with one of his staff accountants, Melinda. “She gets defensive so easily,” he said. “I have trouble speaking with her about performance issues.” I suggested we do a role play…

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Why is he always bringing me coffee?

January 11, 2017
One sure sign of a seasoned manager is that she can spot a manipulative subordinate long before that person can put the boss right where the employee wants her.
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1-Minute Strategies: February ’17

January 11, 2017
When your people come back from training, give them assignments where they can immediately put that training to use.
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Six-hour workday: How Swede it was

January 11, 2017
Nurses at a city-run senior home in Sweden participated in a two-year experiment that cut their workday to six hours while maintaining their pay rates.
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Calm an employee with a chair

January 11, 2017
If an employee barges in visibly upset or agitated, tell him or her to please have a seat.
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How tactful are you?

December 14, 2016
Take this quick quiz to see how tactfully you communicate with your team.
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The power of ‘yet’

December 14, 2016
Soften an email message by ending it with “yet.”
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‘What would you like me to do?’

December 14, 2016
Every boss has to handle employees’ complaints. Some are valid; others are just whines.
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Out of the mouths of window washers…

November 16, 2016
What does a window washer have to tell a high-powered exec? More than he was expecting.
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Listening when people don’t talk

November 9, 2016
Pay close attention to quiet team members’ nonverbal cues, such as facial expressions, gestures, posture and eye contact.
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