Managing & Communicating

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4 ways to delegate

July 11, 2014
At its simplest, delegation involves handing over assignments to employees. But there are four ways to delegate. Your success as a manager depends on whether you choose the right model for the situation.
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2 rules to help you overcome the dread of public speaking

July 11, 2014

Getting stomach butterflies before giving a presentation or leading a training seminar is normal. But when the butterflies turn into sheer dread, it’s time to correct that. Here are two rules to keep in mind to help you become a fearless public speaker.

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Withhold your opinion

July 11, 2014
Train yourself to probe and listen to the group before you announce your thoughts, biases or concerns.
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When should you be bossy?

July 11, 2014

Sometimes you figure that barking orders is the only way something will get done. Not so fast. Use this guide to decide to what extent you need to boss someone around.

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How to handle a sobbing employee

July 11, 2014

It’s bound to happen sooner or later. You lay some heavy criticism or punishment on an employee and he or she starts crying in your office. Here’s how to handle the situation.

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Promoting worker to boss? What to look for

June 11, 2014
Here are traits to look for when assessing whether a worker could step into a leadership role.
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When a new employee says, “That’s how we did it at my old job,” what’s your response?

June 11, 2014
When a new employee says, “That’s how we did it at my old job,” and your response is, “That’s not how we do it here,” you’ve shut the door on what might be a better way to do things.
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How to deal with constant complainers

June 11, 2014
Are there workers in your department who qualify as constant complainers? If so, you’ve probably wondered how to get them out of your office and back to work. Here are some ideas.
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Replace lectures with learning projects

June 11, 2014
If you really want to foster teamwork, apply a tool that effective teachers use: project-based learning.
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How to prevent the summer slack-off

June 11, 2014

The summer months, when most people take vacations, can be trying times for managers. A number of problems seem to get worse during the summer—absenteeism, tardiness, inattention, horseplay. How do smart managers avoid these summertime blues? Primarily by planning. Here are some approaches to try.

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