Memos to Managers

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Win by losing: 7 bad communication habits to shed

March 5, 2014
The quickest way for managers to improve their professional image is to improve their communication skills. And the simplest way to improve those skills is to stop doing things that repeatedly get you in trouble.
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National-origin discrimination: What you need to know

January 27, 2014
The rapidly increasing diversity of the U.S. workforce requires all managers to be aware of their legal responsibilities when dealing with applicants and employees from different races, ethnic groups and religions.
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Writing job descriptions: An 8-question checklist

November 29, 2013
Inaccurate or incomplete job descriptions can create costly legal risks. Here are eight questions managers should ask themselves when drafting a job description.
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Reining in absences & tardiness: 7 do’s and don’ts

July 5, 2013
Managers can’t instantly say, “Be here or be fired” to an employee struggling with attendance issues. Managers have to work with HR to employ strategies that not only combat absenteeism, but also avoid legal trouble.
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Honest or not? 10 questions to spot ethical applicants

April 2, 2013
When managers interview job candidates, it’s nearly impossible to get a good reading of a person’s moral compass. Here are some effective “situational” or “behavioral” questions and scenarios managers can pose.
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Accommodating religion: What managers need to know

January 28, 2013

Say an applicant tells you she wouldn’t be able to work Friday nights due to her religion. Or an employee begins wearing a headscarf to the office. How would you respond? The increasing religious diversity in the workforce is causing more managers to make legal mistakes.

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10 ways to overcome ‘negative vibes’ among your staff

January 7, 2013
A hard-core negative attitude that starts with just one employee can quickly infect an entire department (or a whole company) if the manager doesn’t rein it in quickly. Here are 10 tips for confronting em­ployees whose negative behavior has begun to affect co-workers and the company:
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Step by step: Becoming a great manager, the Google way

January 25, 2012
Google, the king of search engines, recently set out on a search of its own—to identify the qualities that make the highest quality managers at Google Inc., and then to replicate those qualities across the entire company. The end result: a simple, yet ele­gant, list of eight management practices that the best Google managers consistently do.
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How to become a great manager, the Google way

January 23, 2012
Google, the king of search engines, recently set out on a search of its own—to identify the qualities that make the highest quality managers at Google Inc., and then to replicate those qualities across the entire company. The end result: a simple, yet ele­gant, list of eight management practices that the best Google managers consistently do.
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How to manage employees who are grieving

December 29, 2011
When an employee experiences the death of a family member or close friend, it’s tempting for supervisors to take a hands-off approach to the em­­ployee’s grief. However, silently waiting for the em­­ployee’s emotional recovery isn’t the best strategy. Take the following four steps to sensitively manage grieving employees and their impact on co-workers.
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