Skills Check

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2 rules to help you overcome the dread of public speaking

July 11, 2014

Getting stomach butterflies before giving a presentation or leading a training seminar is normal. But when the butterflies turn into sheer dread, it’s time to correct that. Here are two rules to keep in mind to help you become a fearless public speaker.

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Prove that you listen

March 17, 2014
Instead of muttering, “That’s interesting” or “You don’t say,” follow up more effectively.
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How does your memory stack up?

March 17, 2014
Paying attention enhances our memory, but it’s not a simple feat. Fortunately, we can employ numerous tricks to make sure information sticks.
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Phone rules for all employees

February 13, 2014
Many of your workers are not accustomed to handling a business phone. The result: A lost or upset customer. Here is a thumbnail guide for all workers who were not trained in customer service.
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Rev your search engine savvy

January 14, 2014
Make your Web searches easier on yourself with these four search tips from Macworld senior contributor Joe Kissell.
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5 rules simplify, add credibility to your writing

January 14, 2014
The academic writing style that served you well in college doesn’t cut it in the workplace. Readers will take your ideas more seriously when you express them simply. Follow these five guidelines.
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Office politics? You bet. And you better play to win

June 13, 2012

Office politics doesn’t have to be manipulative or sleazy. In fact, it’s one of the most direct, smart and savvy ways to make your mark with those that count. Here are three rules to win the game of office politics.

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PowerPoint secrets from Steve Jobs

December 20, 2010

Avoid “death by PowerPoint” by stealing presentation tips from the charismatic Apple CEO, Steve Jobs. Carmine Gallo, communications coach and author of The Presentation Secrets of Steve Jobs, points out that Jobs uses presentation software as a tool to visually complement his stories.

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The do’s and don’ts of virtual meetings

November 16, 2010
Virtual meetings, whether by phone or video, have become a business staple. But virtual meetings present special challenges. How to stay professional during a virtual meeting:
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E-mail marketing: 5 tips to get clicks

September 8, 2010

If you’re writing an e-newsletter or promotional e-mail for your company, remember: That “free” e-newsletter costs your readers time. And that could be the most valuable thing they possess. Persuading readers to click and read is more challenging than you might think. Heed these tips and tricks from the experts for writing more effective marketing e-mail:

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