Webinars

No matter how hard-nosed and numbers-based you try to be, emotions do play a role in negotiation. Whether you’re talking salary with a colleague who’s also a friend … bargaining with a hated adversary … or buying a long-held family business, emotions color our perceptions and influence our behavior.

Has your workplace deployed Microsoft^® SharePoint^® 2010, but you’re still using only a fraction of the software’s capabilities? One of the best uses for SharePoint is document management. But without any more training than, “Here, put this in SharePoint”, no “management” actually takes place.

It’s likely that you already have a social media policy. But what does it really say? Chances are, 99% of it covers legal liability – with almost NOTHING about civility and etiquette.

The National Labor Relations Board has been in the news a great deal of late. But as interesting as these stories are, the real story for you is this: the Board is looking to involve itself in your workplace – unionized or not – more than ever before.

Technology and legal changes have made it more difficult to regulate employee conduct. And the lines have blurred between what’s considered on-the-job versus off-the-job conduct.

Every day, key meetings take place in your office. And the decisions made as a result of these meetings can involve millions of dollars, and even change people’s futures. With everything that’s at stake in today’s challenging times, it’s no wonder that employers prize accurate minute-taking skills more than ever before.

What’s the best way to communicate complex statistics? Charts and graphs. But does the process seem more complex than the data? Not anymore.

In every relationship you can expect crossed signals, duplicated efforts, incorrect assumptions and personality clashes that can cause conflict. These are usually the result of poor communication. And it’s frustrating!

As an administrative professional, chances are you have a “to-do” list of your daily tasks. But when you think about it, you also have a “Do you?” list.

People with average IQs outperform those with the highest IQs 70% of the time. Why? Emotional intelligence! How well you do in your life and career is determined by both. IQ alone is not enough; EQ also matters.