Correspondence by the numbers

April 1, 2004
The wide availability of document templates makes it possible to create a range of business documents without thinking about the proper format. Test your knowledge of the current standards for correspondence with this quiz. 1. On the first page of a business letter, start typing ___. 2. On a standard-size letter, set the side margins […]
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5 points to know about your employer

March 1, 2004
You can own all the skills of a successful admin pro but, if you don’t understand how they fit within the organization, you’re just spinning your wheels. Here are five things you should know about your organization and how they will help you succeed: 1. Key players. Paying attention to the names and faces on […]
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Don’t set presentations in stone

February 1, 2004
Writing and memorizing a well-researched presentation guarantees … well-polished boredom. Build flexibility into your delivery to better connect with your audience. Use these four tactics for deviating from your script.
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Are you aiding an identity thief?

January 1, 2004
The Federal Trade Commission estimates more than 27 million Americans became victims of identity theft in the past five years. Check your practices against those below to decide whether you’re doing all you should to protect your colleagues, clients—and yourself—from identity theft at work. __ If I must ask clients for personal information, I do […]
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Weed out applicants with ‘silver bullet’ interview question

September 1, 2003
Issue: Interviewers often have one pet question they use to test an applicant’s quality.
Benefit: The right question can separate the contenders from the pretenders …
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Ask what’s behind broken promises

October 1, 2001
When a peer or employee breaks a promise, that’s a golden opportunity to sort out problems and plan for the future.
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What should we do with unsolicited résumés?

February 1, 2000
Q. We get numerous unsolicited résumés through email and regular mail. Do we have any duty toward these individuals? Do we have any obligation to keep the materials they send?
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Want someone to listen to you?

January 1, 1998
Praise her sincerely for some aspect of her work that usually gets overlooked.
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