Worker always complaining? Investigate anyway

January 7, 2011

Some employees gripe all the time. You know them: They’re the ones who regularly appear in your doorway, ready to file yet another complaint with HR about supposed unfair treatment and discrimination. No matter how groundless, look into their claims.

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Three’s a crowd: Can an employee bring someone else along to his performance appraisal?

January 7, 2011
Q. An employee has asked to have his wife present during his performance evaluation. Does he have the right to bring a representative?
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The 10 best ways managers can build employee trust

January 5, 2011
Surveys consistently show that lack of trust in management is one of the main reasons employees disengage from their work and seek jobs elsewhere. Here are 10 ways managers can work to earn trust from their employees:
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How to Respond to an EEOC Complaint: 10 Steps to Success

January 4, 2011
The EEOC and state and local agencies have been filing more administrative charges in recent years and that trend is likely to continue. Because administrative charges can be precursors to discrimination lawsuits, it’s critical for you to handle them properly. These 10 tips will help you prepare to respond: 1. Tell the whole story Often, […]
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When employee threatens, you can and should discipline–regardless of reason

January 3, 2011

Employers and employees have the right to a safe work environment free from violence or direct threats of harm. Punishing an employee who puts others in danger or creates widespread fear is not only appropriate, but essential. That’s true regardless of the underlying reason for the threatening behavior. You can discipline the employee, no matter why he misbehaved.

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Investigation must be reasonable–not perfect

January 3, 2011

Have you worried that your investigations into employee wrongdoing aren’t good enough? Stop fretting. As long as your investigations are fair and reasonable, they don’t have to be perfect. The workplace isn’t a court of law, and employers don’t have to prove beyond a reasonable doubt that an employee broke a rule.

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Are we legally required to offer performance improvement plans and last-chance warnings?

January 3, 2011
Q. I attended a seminar for HR professionals last month where the instructor discussed the value of offering performance improvement plans and last-chance warnings to employees before they are terminated. Is my company obligated to offer these plans or warnings?
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It’s safe to tell the truth about former employees

January 3, 2011
Let’s say you have fired someone for breaking company rules, conduct so severe that the police get involved. What should you tell people who call later, looking for references on the former employee? The truth!
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Understanding Minnesota’s personnel record requirements gives you a leg up during litigation

January 3, 2011
Minnesota’s personnel record rules can cause problems for employers that don’t operate primarily in the state. For example, employers that aren’t used to the rules may not realize that employees can challenge the truthfulness of information in personnel records and then sue for defamation.
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Document all discipline, every complaint

January 3, 2011

Some employees may manufacture complaints when they think they’re in trouble at work. That’s why it’s so important to maintain good records of all work problems, discipline and complaints. Employers that can prove they were raising concerns about performance before the employee complained about discrimination or harassment effectively cut the causal link between the complaint and the alleged retaliation.

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