Managing & Communicating

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Respond to employees who say, ‘We tried that before’

September 13, 2017
Change resistance comes in all shapes and sizes, but the most common form is the seemingly innocent phrase “We tried that before, and it didn’t work.” To put an end to this type of change resistance, follow this advice.
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6 replies when employees fall short

September 5, 2017
One of the most important roles you can play as a leader is that of motivator—even when employees haven’t met expectations. Instead of kicking employees when they’re down, use these phrases to refocus them and inspire them to move forward.
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Of storks, babies and employee accountability

August 23, 2017
Engaged employees are an invaluable asset. But the key question is not “Is employee engagement good?” but rather “Does employee engagement truly drive results?” It’s not engagement but accountability that gets the credit for good results.
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Do a background check on your video-conferences

August 9, 2017
Make sure there’s nothing that’s inappropriate, distracting, messy or just plain unprofessional behind you.
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Nerves don’t necessarily mean you have a bad candidate

July 12, 2017
Don’t summarily dismiss a job candidate based on some silly nervousness during the interview.
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No grudge here. Really

July 12, 2017
After you criticize an employee for poor performance or a workplace foul-up, make it a point to approach him or her with some benign small talk the next day.
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The gang invites you to Friday Happy Hour: Should you go?

June 14, 2017
Why not? But make sure you bring your professionalism with you.
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The Marine Corps does it, and so do many sports coaches

June 14, 2017
That is, call people by their last names (without a courtesy title, of course). With your employees, use their first names—it’s friendly ground.
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6 tips to address slipping performance

June 11, 2017
When an employee’s job performance suddenly declines, too often managers wait and hope it gets better. It probably won’t.
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Walk the fine line: How a manager can balance effective leadership with being well liked

June 9, 2017
Being a manager requires that you strike a number of sensitive balances with your team and peers: You want to develop authentic and respectful relationships, while maintaining professional boundaries. It’s a tall order.
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