Managing & Communicating

Damage control: When your emotions get away from you

February 18, 2019
You know you shouldn’t have cried, overreacted, yelled, or accused. However, managers are only human, and sometimes emotions get the best of them in the workplace. Here’s how to tactfully make amends with staff and move on.
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The U. of Hard Knocks: What business school didn’t teach about managing

January 28, 2019
Seasoned leaders discuss what they know now that they wish they knew when they graduated.
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6 effective ways to deal with people who bug you

January 16, 2019
Once you know what needs to be done and how to do it, you will be able to take charge of unpleasant situations and redirect them toward worthwhile results.
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1-Minute Strategies: February ’19

January 16, 2019
Fielding bad ideas and baseless complaints … Don’t take your employees’ judgments at face value
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The right way to share news

January 16, 2019
When you have important news to share—either good or bad—that could affect your staff, follow this advice to get it right.
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There are no stupid questions

January 16, 2019
You may not have all the answers to employees’ questions, but what comes out of your mouth first carries the most significance to the person inquiring.
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How to make a decision blind

January 3, 2019
What should your mindset be when you have a suddenly make a blind tough call that might have serious ramifications if you get it wrong?
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Sound Bites: January ’19

January 1, 2019
How’s your welcome committee? … Ditch the shades … Time to bow out … Want your luggage handled more gently by the airline? … Did you know the “ribbon” sticking out of a Hershey’s Kiss has a name?
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Do this first to resolve conflict

December 21, 2018
When you must mediate a conflict between co-workers or employees, before you do anything else, first decide if it is hot or cold.
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3 keys to recruiting the best

December 21, 2018
Many of your employees could be looking for a new job, according to research by Adtaxi, a digital marketing firm. How do you quickly find new talent to replace the folks who leave? Adtaxi recommends the following.
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