What do people want from your apology?

November 8, 2018
When the inevitable screwup happens on your watch, don’t craft your apology without knowing which words will do the trick and which won’t.
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Why you need to stop talking to start leading

November 8, 2018
By giving my clients that airtime, I’m able to understand their challenges, relate to their needs and extend the empathy they badly want and need. For me, listening is how l learn. For my clients, it’s a way to show I value them.
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Hold that meeting somewhere different

November 1, 2018
Whether you are working on a project, have meetings, lunches, or new clients visiting, offices are sometimes the perfect setting. However, they can also get old and boring after a while. A change of scenery could really do some good!
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You can say it better than that!

November 1, 2018
There are common words and phrases that you may use to soften your tone, but some of them can actually make you sound less confident or less knowledgeable. Avoid these phrases.
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Sound Bites: November ’18

November 1, 2018
Cut the repetition … Keep them from tossing your card … Practicing small talk … Is the 5-second rule for real?
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1-Minute Strategies: November ’18

October 18, 2018
Just say no to Monday-morning meetings … Take a step back before changing up your breakroom … Saving or savings?
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Boost reluctant employees’ courage

October 18, 2018
Reluctant employees are often seen as resistant employees. However, their skepticism doesn’t mean they’ll refuse to take on a new role. Follow these tips to get them onboard.
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Two rules before you say cheers

October 18, 2018
What to do when it’s time for a toast.
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Sound Bites: October ’18

October 1, 2018
Remember not to memorize … We’re like, “Don’t talk like this” … People with “Coexist” bumper stickers might not be as peaceful as you think
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Empathize with working parents

September 26, 2018
Strengthen your relationship with employees, increase their loyalty to your organization and boost their morale and productivity by following this advice.
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