Forget someone’s name? What NOT to do

March 20, 2019
Never guess. You’ll likely get it wrong.
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Leadership Tips, Vol. 419

March 14, 2019
So someone just made a mistake … Reinforcing the goodwill you generated when you gave someone a raise … Did you just get asked a question you can’t answer?
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1-Minute Strategies: April ’19

March 7, 2019
Acknowledge the control you have over your time and actions … Don’t expect a response to impersonal emails … Let the sunshine in
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5 musts to engage employees

February 27, 2019
It turns out that the key to engaging employees doesn’t have a whole lot to do with money and perks. Instead, they are looking for the following—all of which you, as the leader, can provide.
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The lighter side: Taking fun seriously

February 25, 2019
Research increasingly supports the notion that some laughter and playfulness in the office corresponds to a myriad of positives: reduced employee turnover, improved well-being, better communication, higher creativity and greater productivity, to name a few.
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10 hard questions to ask remote workers

February 22, 2019
Before you agree to any telecommuting arrangement, sit down with the employee and go over the basic ground rules, but then dig deeper. To avoid unpleasant surprises, ask these 10 questions.
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Open an office art gallery

February 21, 2019
If you have a lobby or any other area that the public accesses, use that space to display artwork, courtesy of the local middle school.
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How impatient are callers who are put on hold?

February 21, 2019
According to research from Velaro, a provider of live chat software, all it takes is one minute and nearly 60% of customers will hang up.
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Channel your inner referee

February 21, 2019
As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.
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Damage control: When your emotions get away from you

February 18, 2019
You know you shouldn’t have cried, overreacted, yelled, or accused. However, managers are only human, and sometimes emotions get the best of them in the workplace. Here’s how to tactfully make amends with staff and move on.
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