5 musts to engage employees

February 27, 2019
It turns out that the key to engaging employees doesn’t have a whole lot to do with money and perks. Instead, they are looking for the following—all of which you, as the leader, can provide.
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The lighter side: Taking fun seriously

February 25, 2019
Research increasingly supports the notion that some laughter and playfulness in the office corresponds to a myriad of positives: reduced employee turnover, improved well-being, better communication, higher creativity and greater productivity, to name a few.
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10 hard questions to ask remote workers

February 22, 2019
Before you agree to any telecommuting arrangement, sit down with the employee and go over the basic ground rules, but then dig deeper. To avoid unpleasant surprises, ask these 10 questions.
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Open an office art gallery

February 21, 2019
If you have a lobby or any other area that the public accesses, use that space to display artwork, courtesy of the local middle school.
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How impatient are callers who are put on hold?

February 21, 2019
According to research from Velaro, a provider of live chat software, all it takes is one minute and nearly 60% of customers will hang up.
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Channel your inner referee

February 21, 2019
As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.
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Damage control: When your emotions get away from you

February 18, 2019
You know you shouldn’t have cried, overreacted, yelled, or accused. However, managers are only human, and sometimes emotions get the best of them in the workplace. Here’s how to tactfully make amends with staff and move on.
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4 ways to give older workers a powerful boost

February 14, 2019
Clara Burns, partner at Kemp Smith LLP, points out that the institutional knowledge and experience that older workers possess—skills honed in the rough arena of cold business reality—are invaluable. She reveals how to give these employees what they really want, while making sure they still give you their all.
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6 keys to cultivate a resilient team

February 14, 2019
Here are six hallmarks of a resilient team that understands how to manage stress, solve problems and bounce back from adversity.
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Leadership Tips, Vol. 319

February 14, 2019
Silence is golden … A great interview question
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