How to get what you want

August 2, 2011

“There’s this big building in Chicago called the Sears Tower. You heard of it?” Joseph Plumeri, chief executive of Willis Group Holdings, asked graduating seniors at the College of William & Mary. That’s also the way Plumeri would tell people how he planned to rename that skyscraper the Willis Tower.

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Leadership Tips: Vol. 811

August 1, 2011
Plan a reverse elevator pitch: Every­body knows about the 30-­second “elevator speech” aspiring employees should have on hand when riding the elevator with head honchos. But do you have a snippet ready for times you’re confined in a small space with a subordinate or a visitor?
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The 5 traits all CEOs share

July 14, 2011

Imagine a company with 100 middle managers, all smart, all hard-working. Who will get the plum promotion? Who will eventually land in the corner office? There are five essentials that most CEOs share and look for in people they promote.

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6 ways to unleash problem-solvers

July 11, 2011

Bright ideas to jump-start the team: 1. Open up thinking time. 2. Play games. 3. Learn from mistakes. 4. Shut off the self-mockery. 5. Reduce the fear level. 6. Don’t forget the carrots.

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Recognize a ‘thick face’

July 7, 2011

Most Americans know about “saving face,” the Asian concept of preserving reputation, dignity and prestige. Less known is having a “thick face,” or being tough and adaptable while still saving face. There’s more to having a thick face, as defined by a Western businessman who worked for many years in China:

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Give oral reprimands that serve a purpose

June 30, 2011
You already know to scold employees in private. You don’t want to embarrass them at the same time that you’re criticizing some aspect of their performance. But reprimanding in private doesn’t excuse you from speaking diplomatically.
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Lush: Happy people selling happy soap

June 29, 2011
At Lush, happy people make happy soap, literally—the handcrafted cosmetics are fresh, free of preservatives and made with ingredients not tested on animals. The lesson of how Lush cosmetics grew from one small store to a worldwide chain in 44 countries holds valuable insights for any small business in its growth stage.
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The art of giving positive feedback: 7 simple tips

June 28, 2011

Giving feedback is an important legal and practical management task—and certainly not an easy one. Many managers make the mistake of dishing out feedback only when employees do something wrong. But praise can also be an effective motivational tool, if used correctly. Here are seven guidelines to follow:

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Not coaching staff? Stop the excuses

June 24, 2011

Executive coach John Baldoni hears a lot of excuses for why managers don’t coach employees. Yet evidence shows again and again that companies with the strongest leadership cultures develop people at all levels. What are the most common excuses?

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Are you plugged in? 5 questions to ask

June 21, 2011

Leaders may believe they’re “plugged in,” but their words and actions may create a disconnect. A recent poll by Maritz Research shows that a mere 11% of employees strongly agree that their managers show a consistency between their words and actions. How plugged in are you?

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