Taking a cue from Dave Matthews Band

February 25, 2011
Despite a precipitous decline in record sales across the music industry, the Dave Matthews Band continues to rock on with high sales and profitable tours. What’s DMB’s secret to becoming one of the top-grossing music tours of 2010?
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3 ways to be a Twitter-friendly speaker

February 23, 2011
Audiences no longer sit quietly, absorbing a speaker’s words and images, waiting to ask a question or make a comment. Instead, they use Twitter to text in real-time, usually adding a specific hashtag to their tweets. Any tweet mentioning a particular hashtag is part of the “backchannel” conversation among attendees and speakers.
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Cut out the jargon and just say it

February 22, 2011

Jargon can complicate the most simple of messages. So why in the name of Web­­ster’s does the babble persist? “People use jargon because they want to sound smart and credible when in fact they … typically can’t be understood, which defeats the purpose of speaking in the first place,” says Karen Friedman, author of Shut Up and Say Something.

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7 clues you’re off your game

February 18, 2011

Bad managers are not consciously aware that they’re bad managers. And if they are aware of it, they’re probably not willing to admit it to anyone. Nobody wants to think they might be the problem. Here are a few clues:

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Withhold information the right way

February 18, 2011
When you must hold back confidential information, avoid phrases that stoke curiosity, like “I’m not at liberty to say.” Instead, speak positively. Example: “Let me fill you in on everything there is to know at this point.”
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A failure to communicate

February 16, 2011
Q. “I’ve just finished reading No One Would Listen: A True Financial Thriller by Harry Markopolos, the whistle-blower in the Bernard Madoff scandal. Why do you think Markopolos was so ineffective at persuading the SEC that Madoff was a fraud? What does this story tell us about how to be persuasive in negotiation?”
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Earn a leadership merit badge

February 14, 2011
If you think about it, the whole process of starting with learning the basics of any discipline and methodically working your way up to some level of mastery makes sense for undertakings far beyond Boy Scout merit badges.  It led me to consider, “If there were a merit badge for organizational leadership, what would the requirements be?”
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Never underestimate the underdog

February 10, 2011
It’s a David and Goliath story in which David is CEO of a tiny neighborhood bank, Burke & Herbert Bank & Trust Co., while Goliath is Capital One. Last year, Capital One ran a snide ­radio ad about “Old Dusty Bank” and its leader, “Mr. Burke.” Burke’s customers rallied in his defense …
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Leadership Tips: Vol. 211

February 9, 2011
Putting the troops first: Capt. Bo Reynolds walked the talk this past Thanksgiving in Afghanistan. First, he came up with the idea of deep-frying a turkey for the Army’s 1st Brigade, 101st Airborne Division. Second, he got only a taste of the bird because he let his troops eat first …
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Clairol’s golden period of growth

February 2, 2011
A fear-driven corporate culture is what Steve Sadove encountered when he took over as president of Clairol in 1991. “Part of my role as the leader was to create an environment that was going to allow innovation and creativity and make it OK to fail,” recalls Sadove. Thus began a golden period of growth for Clairol.
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