How to manage ‘super-qualified’ employees

August 31, 2011
With unemployment still running above 9% nationally, many people are taking jobs that are lateral—or even downward—moves in their careers. As a result, many managers are supervising employees who have far more experience than the job requires. Use the following guidelines to effec­tively manage overqualified workers and lengthen their stay:
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‘Can we talk?’: How to handle requests for secrecy

August 1, 2011

Say one of your employees stops by your office with a troubled look on her face. She has a complaint, but wants to speak with you “off the record.” Can you comply with her request for confidentiality? Should you? It all depends on the content and context of the complaint.

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Quiz for managers: Documenting discipline the legal way

June 14, 2011

If an employee ever sues, you need to have strong documentation of performance, behavior and discipline issues. Managers sit on the front lines of the documentation battlefield. Have your supervisors take our quiz to test their knowledge of documentation do’s and don’ts. Plus, learn three documentation rules every manager must know.

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Top 7 reasons why the wrong people get hired

June 1, 2011
Nobody ever sets out to make a bad hire. But it happens, even to the best hiring managers. From managers’ inadequate preparation to misguided hiring criteria to misreading applicants’ credentials, here are the seven biggest reasons for hiring decisions that bomb.
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Documenting employee discipline: 3 cardinal rules

May 31, 2011

Managers should make documentation of employee performance, behavior and discipline a regular habit. Strong documentation is especially important if an employee or ex-employee ever files a legal complaint saying his or her termination or discipline was based on illegal discrimination.

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8 steps to becoming the manager your employees need

April 26, 2011
In an effort to “empower” their staffs, too many managers take a completely hands-off approach, leaving employees alone unless they really need help. But this can create a rudderless ship, says management expert Bruce Tulgan. That’s not leadership! Here’s how effective managers provide genuine support to their employees.
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Micromanaging: 5 signs you’re doing it; 4 ways to stop it

March 28, 2011

When it comes to assigning projects, do you spend most of your time telling employees how to do the work? Or do you give them clear goals and guidelines, then get out of the way? Micromanaging is an inefficient use of a manager’s time. It signals distrust of employees and inhibits them from taking initiative. Here are key signs of micromanaging and advice on how to reduce it.

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The ‘new’ ADA: How to handle employee disabilities

February 28, 2011
When Congress expanded the Americans with Disabilities Act in 2009, it broadened the circle of people eligible for ADA rights even wider. That has led to a spike in people filing ADA-related legal claims. Here’s what managers need to know about the ADA:
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Block inadvertent bias from creeping into reviews

January 31, 2011
When drafting performance reviews, every manager aims to be fair and consistent. But research shows that, too often, a concept known as “rater bias” can subtly—and inadvertently—influence a manager’s ratings. Here are the six most common types of bias to be aware of when drafting reviews or other types of feedback:
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The 10 best ways managers can build employee trust

January 5, 2011
Surveys consistently show that lack of trust in management is one of the main reasons employees disengage from their work and seek jobs elsewhere. Here are 10 ways managers can work to earn trust from their employees:
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