Phone rules for all employees

February 13, 2014
Many of your workers are not accustomed to handling a business phone. The result: A lost or upset customer. Here is a thumbnail guide for all workers who were not trained in customer service.
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Rev your search engine savvy

January 14, 2014
Make your Web searches easier on yourself with these four search tips from Macworld senior contributor Joe Kissell.
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5 rules simplify, add credibility to your writing

January 14, 2014
The academic writing style that served you well in college doesn’t cut it in the workplace. Readers will take your ideas more seriously when you express them simply. Follow these five guidelines.
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PowerPoint secrets from Steve Jobs

December 20, 2010

Avoid “death by PowerPoint” by stealing presentation tips from the charismatic Apple CEO, Steve Jobs. Carmine Gallo, communications coach and author of The Presentation Secrets of Steve Jobs, points out that Jobs uses presentation software as a tool to visually complement his stories.

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The do’s and don’ts of virtual meetings

November 16, 2010
Virtual meetings, whether by phone or video, have become a business staple. But virtual meetings present special challenges. How to stay professional during a virtual meeting:
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E-mail marketing: 5 tips to get clicks

September 8, 2010

If you’re writing an e-newsletter or promotional e-mail for your company, remember: That “free” e-newsletter costs your readers time. And that could be the most valuable thing they possess. Persuading readers to click and read is more challenging than you might think. Heed these tips and tricks from the experts for writing more effective marketing e-mail:

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Tips to make Word more efficient

April 26, 2010

Work more efficiently in 2007 Word, says PC World columnist Rick Broida, with a few useful tips: 1. Print multiple copies of select pages. 2. Remove hyperlinks from text. 3. Add filler text to your document.

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Put an end to boring photos at work

February 5, 2010

The three types of photos to avoid in employee publications, according to Mark Ragan, CEO of Ragan Communications: 1. The “grip-and-grin” photograph, or two people shaking hands and smiling at the camera. 2. The “man on phone at his desk.” 3. The “execution at dawn” shot, or a row of standing employees.

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Business email etiquette checklist

July 1, 2009

“All first drafts are terrible. I don’t care if you’re Hemingway.” That comes from a writing professor who may as well have been talking about email. No email should be sent without revision. Here’s an email etiquette checklist to follow:

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Give yourself a Facebook facelift

December 5, 2008

With the economy slowing down, now is the best time to fine-tune your LinkedIn or Facebook profile, fleshing out the blank spaces and figuring out how to take advantage of those social networking sites. Here are a few tips.

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